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Privacy Policy: How We Handle Your Account Data

We collect what we need to run your account, process bKash and Nagad deposits, and keep your wallet secure. This policy explains what we gather, how we use it, and how you can request changes or deletion.

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cv444 Privacy Policy: How We Handle Your Account Data
DATA SECURITY

How We Protect Your Information

We encrypt payment data when it moves between your bKash app and our servers. Account passwords are hashed so we cannot read them. Session tokens expire after you log out. We run regular security checks on our databases and limit staff access to account records based on role.

Encryption in transit Every bKash, Nagad, and Rocket deposit passes through an encrypted connection. Your payment details are not stored in plain text, and transaction logs are kept in a separate secure database with restricted access.
Account authentication We send an OTP to your mobile number when you log in from a new device. Your password is hashed with a one-way algorithm so even our support team cannot retrieve it. You can enable two-factor authentication in account settings.
Cookie policy Essential cookies keep your login active and remember your language. Analytics cookies track page views and help us improve navigation. You can disable analytics cookies in your browser and still use the full site and lobby.
Data retention We keep account records while your account is open and for a set period after closure to meet financial record-keeping rules. You can request deletion of optional data like marketing preferences at any time through support.
PRIVACY CONTACT

How to Reach Us About Your Data

If you want to see what data we hold, correct a detail, or request deletion, contact our support team. We respond to privacy requests within a few business days and walk you through the verification steps before making changes to your account records.

Team online

Live chat

Open the chat widget in your account dashboard. Our team verifies your mobile number and processes data requests during the same session. Available every day for Bangladesh account holders.

Email support

Send your request to our support address from the email registered to your account. Include your mobile number and a brief description of what you need. We reply with next steps and any verification requirements.

Account settings

Log in and visit the privacy section under account settings. You can download a copy of your data, update your email or mobile number, and review what cookies are active on your session.

Privacy Policy FAQ

We collect your mobile number, email address, and the payment details you provide for bKash, Nagad, or Rocket deposits. We also log your device type and IP address to detect unusual login activity and keep your account secure.

Yes. Contact support through live chat or email and request a copy of your account data. We verify your identity using your registered mobile number, then send a report with the information we hold within a few business days.

We keep transaction logs and account details for a retention period required by financial record-keeping rules. After that period ends, we delete the records unless local law requires longer storage. You can request deletion of optional data like marketing preferences at any time.

We share payment details only with the processor handling your bKash, Nagad, or Rocket transaction, and only for the time needed to complete the deposit or withdrawal. We do not sell your data to advertisers or other third parties.

Essential cookies keep your login session active and remember your language preference. Analytics cookies track page views to help us improve navigation. You can disable analytics cookies in your browser settings and still use the full site and lobby without any loss of functionality.

Log in and visit account settings. Click the contact details section, enter your new mobile number or email, and confirm with the OTP we send to your current registered number. The update takes effect immediately after verification.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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